"I canceled this reservation due to a medical emergency and contacted both the hotel and Expedia as soon as possible. Unfortunately, I was repeatedly sent back and forth between the two, with each telling me to contact the other. My biggest disappointment was the hotel’s lack of compassion and customer service. The staff was curt, dismissive, and unwilling to help or even discuss my situation. I was simply told that a refund was “not their problem” and referred back to Expedia. Expedia then...