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"They were very friendly to us and very kind to our pets"

"Good"

"It was awesome time "

"Great property, most of the staff were super kind and helpful and the breakfasts were amazing! The only thing that bothered me were the guests at 7am in the pool screaming and wilding out and then again until 10:30pm when we were told that noisy times were between 9am -9pm. My husband is Mexican, I speak Spanish very well and the ladies at breakfast weren’t nice to me and making remarks thinking I didn’t understand the first morning so I sent my husband for the next days. Overall it’s a great space, great location and we had a private space with a jacuzzi that made the experience even better. "

"What wonderful and pleasant location. Directly on the Lagoon and right next to Cenote Esmeralda. Restaurant serves excellent food and tasty drinks. Our room was wonderful. It was cleaned daily and turn down service was included. The staff greets you with genuine hospitality and are extremely helpful. The Centro (town) is only 1.6 miles away. "

"What a fantastic place to stay in Bacalar! The paddle boarding, the swimming, the yoga, the massages, and the staff were all amazing! We loved the activities and enjoyed everything about this little oasis on the lake!"

"Beautiful place "

"Hotel hermoso y tranquilo con acceso a la laguna. "

"Really good stay at this hotel, breakfast was amazing i highly recommend this hotel, I'll be there soon! "