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"The most basic thing you expect is the shower drain shouldn’t clog. I was literally standing there for 10 seconds and I had water up to my ankles. I wanted to wash my hair because it was dusty from the train and couldn’t because the drain was totally clogged. I also informed reception and all they could say is that their technical team wasn’t on duty today and would come and check it out tomorrow. The washroom didn’t seem too clean either, it had some stray hairs on the walls and around the...

"Top Frühstück. Große Zimmer. Alles vorhanden was man benötigt. "

"The room was very unique and very clean. Breakfast was very good and hours available were perfect for our needs."

"While my check-in at Kaaro Hotel was smooth, the rest of my stay was disappointing. I would not recommend this hotel for two main reasons: Water Issues: The hotel controls hot water access to the rooms. I was unable to get a hot shower after a long day, and more frustratingly, there was neither hot nor cold water available for my early morning excursion. Safety Concerns: My room key did not lock properly. Despite reporting this to the front desk and requesting a fix, the issue was completely...

"The staff were very helpful to us in many ways. We needed some help figuring out the safe. We asked for some different pillows not so high. We also asked for a heater. They responded very quickly. They also prepared a box breakfast for our early morning departure. It has a unique decor which we found delightful. Great location close to the main square. "

"Friendly staff and centrally located."

"Good hot shower, staff was extremely helpful good breakfast"

"Staff was wonderful and helpful. Breakfast was made to order at our convenience. They gave great recommendations and were so kind. However, be aware that the hotel is kept COLD. There are enough blankets on the bed to sleep comfortably, but I was wearing my coat inside."

"The location is good, closed to the main square. Staff was very helpful"

"Excellent stay staff is informative and friendly."

"Very central hotel (just minutes from the main square). Very close to restaurants and bars. It’s also accessible to the port to visit the Lake. Very nice people. The bar and restaurant are on the 10th floor which has a great view."

"Good breakfast. Fast and cheap laundry service. Good wifi"

"The hotel is right next to Puno mercado. The building isn’t new, but it was warm at night and the water in the shower was hot (no shampoo provided). We enjoyed breakfast and the staff is very caring and easy to communicate. After all, its a budget hotel, and for the money - a great value."

"Staff was great and nice little breakfast. Room was freezing/water did not get hot."