Find all hotels by Shell Management in Hotel Zone

"the room was clean overall! But I found some hair on the vanity counter."

"We were treated like Kings & Queens, staffcwas wonderful and food! "

"Most amazing experience and the best staff ever! They made this trip worth remembering. From the incredible food to the impeccable service to the views and pool. Such an amazing resort. Will be recommending to everyone! Thank you so much Plaza Pelicanos Grand Beach Resort !!! "

"The resort was clean, friendly and very relaxing. Our 1-bedroom was spacious, nice firm bed, kitchen with utensils and coffee pot, good size fold out sofa, great balcony view of pool. My kids loved water slide, ping pong table and pool volleyball ! I enjoyed nightly fantastic entertainment dance performances so much! Beach had lounge chairs, soft white sand "

"Best resort"

"Breakfast was so good everything fresh "

"Our stay was fantastic! The staff was great and the property really clean. We had a newer room on the top floor. The newer section of the building has a view that is slightly more northerly than the other section of the building, so we had to look more sideways for a true sunset view, which was a bit disappointing. Still a beautiful view, just not quite what I was expecting. The 16th floor also requires you to carry an elevator key to access the floor, which was a pain. I wouldn’t stay on the top floor again for that reason. The pool area isn’t huge, which is nice as it never felt crowded. At the same time, it was hard to find a chair if you came in the afternoon. The pool temp was perfect and the staff made sure everyone was well taken care of. Some of the staff was friendlier than others, as expected. The restaurant’s were decent. I don’t think we had a bad meal. As I imagine with any all-inclusive, after a week, you get a bit tired of the same menu options, even when the menu switches every day in a cycle. I was disappointed we never saw the Asian menu at El Mirador the whole 9 days we were there. The cafe is amazing. The baking (conchas!) was great, paninis and smoothies custom made, and the staff all really friendly. I didn’t go until part way through our trip and wish I had stopped in on day 1! My biggest complaint, is that the constant expectation for tips was exhausting. All-inclusive would be better if I didn’t have to carry money with me all day long. "

"Our room was very close to the lobby. We could hear the noise from the lobby as though it was right outside our door. They played music from 7:30 a.m. right through until about 11:00p.m. This was quite annoying at times and made it difficult to sleep during these times. They really need to fix this issue by installing sound reducing doors."

"Mainly stayed in the resort and did the Boat tour and the Port was very close so made it very convenient! Recommend going to Los Arcos and Colomitos beach - but snorkeling in March was not great! Air conditioning was good and the all inclusive Bar options were great! The pool was water was lukewarm to warm so was a different experience and definitely bring a tumbler with you as the drinks stay cooler or the plastic cups were filmsy and ice melted fast! The food was fresh and local which made it an experience - just don't compare it to the more elite resorts! We had some great tacos during the Fiesta but they only had 2 main restaurants and 1 bar snack. The smaller more private area with only 3 reservation slots for 3-4 time increments was okay - we got it each day we wanted to! The main thing is there is no elevator which was a little hard at times, and there was no coffee maker or even just water heater in the room if you wanted to have a morning drink if you woke up early or needed to leave for the airport. Also either do everything through Expedia or through the hotel website - we paid way extra keeping some expenses at the hotel directly! Overall was an okay experience and staff was very very friendly! Can't wait to try out their sister property and still visit again - just learned a lot after my first stay!"