Find all hotels by Malmaison in Horsham from SAR 455

"Great"

"Clean room pleasant staff. Service a little slow but hotel was very busy "

"This hotel worked perfectly for me; arriving on a late flight and being able to walk directly into a hotel room from the terminal. The room is tiny and there isn’t a window, but the price is reasonable and who needs a window for a short overnight stop? I will definitely stay there again."

"I've stayed at this Hampton Inn twice already. I have nothing negative to say. From the front desk, to the room comfort and great free breakfast, it is all we need for a short stay while traveling"

"Lovely maintained and staff, definitely the best I've stayed at at Gatwick. Room was modern as was public areas. Food in restaurant good too. Could do with better signage to the hotel from the north terminal transit but once you find it its very good "

"I arrived earlier that 3pm but the staff found a room that was ready so we could get settled sooner. Overall, we were happy with our stay, the breakfasts were really good, glad we paid for full breakfast as extra. location was also good. "

"Staff were brilliant. "

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."

"For the price you pay it’s not up to standard. You are better off going to the travel lodge over the road. Only good thing about the stay was breakfast and where the hotel is. Other than that, I wouldn’t stay here again. Had to be moved rooms due to the filth that was in the room. If you’re staying on the first floor all you can hear is people above. Cleaners and manager need a talking too. The head board was thick with dust and there’s only one thing splattered on that head board, it’s disgusting. I’ll be contacting head office. Not acceptable."