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"The staff were so friendly and helpful. The hotel generally was very convenient for the train station and getting around the city "

"Lovely hotel. Nice spacious room Excellent service. Staff were all very friendly and helpful. We had afternoon tea which was fabulous, couldn’t eat it all "

"Fantastic stay. The staff were all super helpful. We didn’t realise when booking that we had a superior room which meant that we could check out later and receive a voucher for the bar. Room was immaculate and beds very comfortable. "

"Nice stay, nice weather, nice viewing and nice service"

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"Great location "

"Excellent hotel, would definitely use again if in Newcastle."

"Excellent. Right at the train station."

"This was my FAVOURITE stay out of my roadtrip around the UK, really fell in love with the place. It might be my princess side coming out but staying in a castle was such an experience. Highly recommend, the reception staff was so nice! We also had a drink at the library bar and ate at the restaurant which was delicious. Exceptional service all the way. It’s a hotel where a car is necessary to get around however, this should be considered when booking this hotel. This being said, I would visit again anytime! "