"This hotel has the potential to be a brilliant place to stay but it needs a serious refurb in its current state. Arriving, the entrance and lobby were well maintained and nicely decorated however, entering the first floor you notice the office like false ceiling. This continues through the corridors and into the rooms. Loosing roughly 18 inches of ceiling height makes the rooms feel much smaller and gives quite a cheap characterless feel to the room. Having paid for a superior sea view room with...

"Booked daughter's bday for lovely experience but was a joke! Premier inns and caravan holidays better food and service. Food was shocking!! If you stay in hotel eat else where! £20 per person for a manky "buffet" people were eating soup cos it that bad. There were no menus There dinner pics online are AI as did not av Yorkshire pudding, no mash, no cauliflower, no chicken or meat apart ham sliced dry beef. It was Mushy peas, little kids basic cods the cheapest mixed veg with the square...

"The hotel is not staffed properly. A makeshift reception not manned all the time. No facilities such as bar, restaurant, pool etc. All facilities are at the sister Hotel down the road. The room was 30 degrees plus and no air conditioning. Two pathetic fans offered virtually no air movement. This place is just a room and not as advertised. The whole experience was terrible and I feel sorry for people who have booked in good faith especially families attending for a summer vacation. We saw people...

"We had such a fantastic stay. The hotel is right opposite two bus stops which take you right to Newport, Ryde and Sandown and there is a Co-Op just down the road. The staff were so welcoming and exceptionally friendly. The room was restocked daily and cleaned beautifully. The food on the restaurant was outstanding. It can be a bit noisy until 11 due to it being a pub but it was not ongoing and we were not disturbed by it. We could not have asked for another place to stay."

"We had a problem with our allocated room. However the staff listened to our problem and resolved the issue."