Find all hotels by Independent in Hinckley, OH

"We were given the wrong room, the correct room was not clean and had toilet issues. The toilet did get fixed promptly but the cleaning was not done well even after asking for it."

"There was a bag of garbage left in our room when we checked in. I told the attendant about it and asked for a discount which I did not receive. I placed the bag outside in the hallway and asked the attendant to have it removed and it remained there for 2 days."

"Will stay again everything was clean and staff was friendly."

"I stayed for 4 nights. Room was clean and bed was so comfortable I slept great every night! Hotel staff were always welcoming and very polite. Perfect location! Everything was walking distance. I will definitely stay here again when I come back to Cleveland! 10/10"

"Booked here because of the indoor pool, which was closed. Disappointed. There was garbage all over in front from one of the garbage cans & still like that the next day. Horrible loud guests until 3 am, which I complained about 3 times & it took 3-4 calls each time to get the front desk to answer & nothing was done about it & smelled marijuana. Traveling with a child & got no sleep & no swim. "

"Awful. Chlorine smell on one side of the hotel. Didn’t even stay for breakfast because the rooms were dirty including the bathroom. We changed rooms and at the same price the room had less stuff like furniture. There was an offer to have us switch rooms for a third time but no offer for an upgrade or points. They wouldn’t even see the rooms and clean them because they said the cleaning staff went home. Old and dusty fixtures and furniture. Torn ottomans in the lobby. Just an awful mess of a hotel."

"Price, location, clean and great staff matters "

"The beds were not the best this time smells and stains on all of the bedding including the pillowcases fitted sheets EVERYTHING We had to strip the beds, disinfect them then make the beds from scratch. The htel hostess was nice enough to bring us clean bedding so we tipped her"

"It was a good stay overall."