Find hotels near Henson Robinson Zoo, Springfield from SAR 259

"We had a tornado warning and the lady behind the desk was so helpful. Had us go into the women’s restroom and took charge of all of us. Had people in the pool to get out and go to the shelter as well. She was super nice and had a great personality."

"Excellent "

"Chelsea is great!"

"Staff was very friendly and responsive. Great location with several great restaurants within a half mile. Breakfast had good variety, but there wasn't enough seating during busy weekend (lots of families), and they could really use an extra set of hands in kitchen on Saturday and Sunday as breakfast items were running out all 3 times we tried to get food and we ended up having to go out for breakfast Sunday. They only have one toaster, and only one side worked. Our room was very nice and roomy, and beds were comfortable. Unfortunately, our refrigerator had to be replaced, the first 2 coffee makers were broken, and our toilet valve malfunctioned a couple days into our stay. Please note however, that the staff responded quickly to each reported issue, and were all very friendly and professional. Everything was in great working order when we checked out:) We would stay here again despite some inconveniences."

"Good"

"The staff was very friendly and my room was nice. The hotel was quiet for being very busy, which was nice. The heater in my room was not working properly. There was an electrical burning smell when I turned it on, which was strange. I tried the regular fan setting and it seemed to work fine. The breakfast selection was lacking and the hot food was not great. This was surprising since I've had really good experiences at Country Inn and Suites locations. "

"Roach infested"

"All HIEX are about the same. I loved the spacious rooms & the bed was comfortable. The carpets were rather dirty—at least that’s what the bottom of y feet showed."

"On my visit third week of April is was 80+ degrees outside. I checked in shortly after 9pm and went to my assigned room - it was overly warm so I immediately checked the thermostat to make sure it was working. It was set at 68 degrees, but the room was 77 degrees. I grabbed my things and went back to the front desk to report that the HVAC was broken in that room and could they reassign me. They promptly did so and upgraded me to a suite. I went to that room and faced the same problem, realizing that the prior room didn't have a broken HVAC, but that the hotel's system was inadequate. Since I needed to go to sleep in 90 minutes I set the thermostat as low as I could in order to cool the room down and set it at 35 degrees(!) - unfortunately there is no High-Med-Low speeds ... only Auto. The suite had a second room which was even warmer -- why? Thermostat was broken and the temp said 77 degrees -- despite pushing all the buttons it did not light up and nothing changed or gave any hint of working. Just then cool air started coming through the vents in the room and I pulled my portable thermometer out of my backpack to see how quickly I could get temps down in the rooms. Within an hour I got the main room down to 74.1 and within 90 minutes had the bedroom down to 72.4 degrees. Good enough, time for bed. I reset the thermostat to 60. When I woke up in the morning the temps were the same. Appointments in the rooms were sparse/tired, bed squeaked, pillows weren't terrible."