Find hotels near Heavenly Village Ice Rink, South Lake Tahoe from SAR 260

"This is such a cool spot with a great Tahoe vibe. Some work could be done around the maintenance of this building… our smoke detector was going off upon arrival… it was “fixed” then started going off 3 hours later… and then again at 10:30 at night… fortunately staff was still there to assist. Our TV was not working- showing no signal- again, staff was fabulous in coming to fix and address it. The on- site coffee shop was amazing! Nice staff and delicious coffee! We enjoyed the Beer garden area- such a fun spot, played some ping- pong- (again they could use a new net- a simple maintenance item). We went to enjoy the hot tub above the lobby, but it was luke warm… and the jets didn’t work. The rooms were very clean, parking was tight, but easy. Staff were super nice and helpful. With a little TLC, this place could be a shining gem!!"

"Our room ended up being at their property across the street, so we did not have a lake view or even a partial lake view. Instead, we overlooked the pool area, so we listened to kids screaming and yelling in the pool until about 10 PM. That personally did not bother us too much, but it may bother other guests looking for a quieter stay. The biggest issue happened after we unloaded everything into our second-floor room after a long day of traveling. We noticed a huge bubble in the ceiling that was actively dripping water. Thankfully, it was not over the bed, so we did not have to pack everything back up and switch rooms. However, we did have to avoid that entire corner because the carpet was soaked, which made the already small room feel even smaller.I slept horribly because I kept worrying all night that the ceiling bubble would burst and soak all of our belongings. Thankfully, that did not happen. The nightstands also appeared to have not been wiped down from the previous guests, as there were still drink rings left on them. That immediately made us question the cleanliness of the rest of the room. The beds were also much too soft for my liking. On the positive side, it was very quiet after 10 PM, and the staff we interacted with were nice and helpful. But overall, we were disappointed with our stay."

"Nice place"

"Staff and customer service were great. Super cute property. The downside was that the air conditioners were not working. We changed rooms 3 times and then the fridge was not working. I guess they are wine chillers not fridges which was disappointing since I brought a ton of perishable snacks. The hotel was accommodating and they upgraded us to the cottage with a fridge. Only downside was that the air did not work in that one either. We were so tired of moving rooms at that point that we just went a bought a fan and that worked well for us. The restaurant had good food and the atmosphere with the fire pits was really nice. I would also add the bikes are not available til after memorial day. Overall cute place but would be better if their air conditioners worked. While in the lobby I heard other customers complaining about the air as well so it seems to be an on going issue."

"Great people, very helpful "

"The staff here, in my experience, were very cold and inhospitable. I never requested stayover service, but when I repeatedly asked the front desk for clean sheets, I was ghosted day after day. Eventually, I found a housekeeper myself and ended up vacuuming and cleaning my own room because the front desk staff genuinely treated guests like an inconvenience. It wasn’t just me either — I watched one employee interact with nearly everyone that way. Parking at 3 Peaks is also a nightmare. There simply are not enough spaces for all the rooms, so if you return later in the evening, you are forced to park on the street. There was also significant damage inside the room. It appeared someone had literally kicked the door in at some point and it had simply been plastered back together. There were dog scratches all over the bathroom door, and we constantly dealt with ants. When I called about the ants, I was told, “Well, it is warming up and they are coming out. We can send maintenance to try to locate where they are coming in.” Nobody ever came. The beds at this property are reportedly over 10 years old and are in serious need of replacement. My travel partner kept waking up throughout the night and I woke up sore everyday. I eventually bought an air mattress as I was told the beds were all the same. To be fair, there were positives. The hot tub was very nice, the remodeled rooms do look visually appealing, and the property is conveniently located near Stateline. "

"Good stay, front desk clerk was a bit rude upon checking out."

"In process of renovation so rooms were newer and clean. Not 100% of casino space was available due to renovation, so not sure total of available amenities"

"The room was decent, it could have been vacuumed better. Amenities and closeness to Heavenly Village make it very nice. "