Find hotels near Heart of England Events Centre, Birmingham from SAR 173

"If I could leave a minus rather than a 1 star I would. Atrocious staff - reception and management. Absolutely clueless with knowing how to deliver an efficient service. They subjected me to walking into MY allocated room to find a couple having “playtime”. They falsely advertised half price meals in January 2026 and then charged full price stating it was only valid until 29/01…..! No covenants on the advertising to validate this. ASA and Trading Standards are now investigating. Pool area and changing rooms are inferior and need modernising. Electricity tripped out constantly, rude electrician and lack lustre staff not wanting to take any responsibility. I would never stay in a best western again. I have PTSD about people gaining entry into my room and now have to sleep with a chair or similar against the door to feel protected. Avoid this property at all costs. "

"Breakfast was great. Staff were very friendly. An Amazing hotel"

"Hotel is in desperate need of updating. Rooms and bathrooms are in poor condition. Hallways have visible marks and dents in the walls and carpets. Food is poor in Zest, breakfast is mediocre. "

"Friendly great value rooms on site pub near motorway for access"

"I stayed here for one night as was attending a concert at BP pulse which is walking distance. Staff was friendly, really liked the lounge area, breakfast had a good variety. Rooms were good enough, perhaps could have been a little bit longer (I am 6 foot 3!) but overall, an excellent stay with no complaints. Good value for money, and would definitely recommend this hotel if anyone had to go somewhere near by i.e. Birmingham Airport, BP pulse or NEC "

"Rather than pate based potato and leek sausages for vegeratarian option, I would suggest soya sausages as the Harvester do for vegans"

"M6 Services Hotel Breakfast on Service Station on opposite carriageway. WiFi - dont know, wasnt told about it. Staff very friendly. Room was up to date and clean - no charging ports by beds. Digital check in process was a bit excessive. Charged Parking at £5 for 1 night."

"Power sockets not working, exhaust in the bathroom not working. Breakfast was below average."

"Excellent hotel with superb restaurant and bar. Great to stay at local friendly facility. "