"Definitely the staff on reception! We were checked in by a lovely lady whose name I didn’t get and checked out by Dom! Everyone was so friendly, welcoming and great with the kids. Thank you for a wonderful stay!"

"Nice welcome at reception. Clean warm room. Comfy bed. Breakfast was good although a few items weren’t available as we went down to breakfast at 0950 on Sunday morning. "

"Excellent customer service. "

"Great small hotel in the centre of Derby. Small but super clean and well decorated room. Room was a little chilly until I found a fan heater under the desk. "

"Nice room, staff very friendly Excellent value "

"Perfect stay"

"Clean room .. friendly staff .. nice bar!!"

"Really nice looking property with easy parking. Food was excellent and location was out of the way quiet but still easy to get to. Some negatives was that the matteress was old and soft so you rolled toward the center and one of the receptionists had limited people skills. No conversation loke 'good morning, how was your stay.... anything and one of the advertised benefits of that roaring fire was not kept alight so any though of having a drink after dinner infront of it ..you can forget....