"Park Plaza Riverbank was nice but the staff is t as professional or helpful. Specifically the head of concierge or head of guest services or guest relations manager. She was a bit combative and not as helpful. Needs to improve her communication skills"
"Excellent place to stay before a flight from T5 and we will continue to do so as long as prices remain affordable. The rooms are comfortable and the restaurant is decent.
One thing to be aware of is the curiously arranged and numbered rooms. This place is the hotel version of Charles DeGaulle airport! After many stays we have just about worked it out but we encountered many baffled guests going up and down in the lifts trying to find their rooms. One set of elevators was out of action which added to the confusion. We had a pretty long walk through a series of closed and heavy doors to reach our room. This might seem like petty carping but when you are older and carrying luggage it isn’t ideal."
"POD was really roomy and comfortable, the air conditioning was GREAT. Bathroom facilities were clean and the shower rooms were large. Would recommend staying in a lower pod just because the steps are difficult in the middle of the night if you get up to use the toilet."
"Friendly arrival and check in by staff who offered us sheets for our bedding due to heatwave (duvets would be too warm). Fan in the room kept it cooler.
Very clean rooms and main areas.
Excellent time spent there - I would highly recommend the hotel and would definitely book again. Thank you."