"The terrace that was offered to the guests off of our room turned out to be a shared terrace and the seats and area were so dirty that it was impossible to enjoy. When I spoke to the manager his response was it was my responsibility to have said something to the cleaning staff whom I never even saw because we left so early to do tours of the city. How is the hotel cleaning their amenities my responsibility?"
"The terrace that was offered to the guests off of our room turned out to be a shared terrace and the seats and area were so dirty that it was impossible to enjoy. When I spoke to the manager his response was it was my responsibility to have said something to the cleaning staff whom I never even saw because we left so early to do tours of the city. How is the hotel cleaning their amenities my responsibility?"
jill