"I assumed I would be staying in a hotel reflective of the pictures shared, however our actual accommodation was in some of the side rooms, in a building that was definitely worse-for-wear.
Most of the services that we had expected to be part of the amenities came with an extra charge - from using the gym and pool, to changing rooms because our fan was broken in the middle of a heatwave (they ended up giving us another fan for free).
The staff we interacted with were nice and polite, but I got...
"Great hotel great location everything in walking distance.
Staff very friendly and helpful couldn't fault them at all!
Biggest disappointment was there was no lift, I had a a 16month old and had to carry buggy up stairs to second floor. When I booked I wasn't made aware there was no lift. I managed, many of the staff offered many times to help carry buggy upstairs for us. I recommend this hotel."