"Our room card didn’t work, we had to be let in by a staff member on all 3 occasions and had to wait 20mins for someone to turn up. We understood once but throughout entire stay wasn’t good. We then missed breakfast and when went down at 10.28 were told it was closed. Yet we still paid. Our room on my had one glass! Our shower head was faulty. We tried to mention on checkout and the staff member just said to write in. Not the usual standard from Village hotels"