"I would love to give 5 stars however we booked for two adults and one child aged 12 and were given a room with one King Bed no sofa bed and no couch available for our son to sleep on. When queried with management they told us 3 people could sleep in one King Bed. After challenging them on this they advised us that there were no other rooms available and there was nothing they could do to help. I’m still baffled as to how they thought this was ok and I am really disappointed in Novotel I won’t be...
"I would love to give 5 stars however we booked for two adults and one child aged 12 and were given a room with one King Bed no sofa bed and no couch available for our son to sleep on. When queried with management they told us 3 people could sleep in one King Bed. After challenging them on this they advised us that there were no other rooms available and there was nothing they could do to help. I’m still baffled as to how they thought this was ok and I am really disappointed in Novotel I won’t be...
Kylie