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"Got a nice view of the mountains from my room. Buffet food was pretty good. All the public baths, including the ones at the neighbouring Mori no Yu, were very good! Would recommend coming if you want to enjoy onsen and disconnect from the busy city."

"Amazing place by the lake with excellent views. Room was a good size with a sofa and a balcony overlooking the lake. Very peaceful, near the two gondolas and Hakone Shrine."

"Beautiful hotel - what you would imagine as ‘old Japanese style’, but with all the comforts you need in today’s world. The people and service amazing. Great location to access the attractions all around the area - via using the very easy to use public services. "

"I was not expect the hotel has such good conditions, the staffs are very friendly and the hotel like a garden. I will definitely to book this hotel again. "

"The hot springs were wonderful. There is a hotel around the corner that Okada shares use of the rooftop hot springs, and that is absolutely worth a visit. It was beautiful up there, albeit a little hard to find off the 8th floor side entrance and you walk up a hill to the other building. If you can spring for the room with the hot spring tub in it, def do that. We did this for our 2nd night there, and it was a big bonus to the experience. The rooms are great and the quintessential Japanese experience (at least it seemed so to us). The buffet food was great, but the price is very high per person. That was our most expensive meal of the entire 10-day trip. If we were to do it again, we’d have done the buffet once for convenience, but gone to a local restaurant instead for the 2nd night. Heads-up - even if you buy a beer from the vending machine in the hallway outside the buffet…you can’t drink it inside. We bought one from the machine and tried to drink it but got scolded like criminals even though we bought in the hallway. Maybe the restaurant is separately run, but just a heads-up. Don’t make the same mistake. They have a convenient shuttle bus that goes straight to the train station/center of town where you can get the Romance Car back to Shinjuku or a trains onto the Hakone Cable Car / Ropeway. We’d stay here again for sure. "

"Everything was satisfying but I must say that the breakfast buffet was exceptionally great. We were a party of 8 with 4 kids. The restaurant prepared a space for all of us sitting together. "

"We really enjoyed our stay here. The staff were amazing! My family and I felt like kings and queens. The property is charming, clean, private and well taken care of. We had two rooms one with the onsen and one traditional japanese room for our adult children. All four of us cant talk highly enough about our stay and experience here."

"The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities. "

"This is a very nice friendly hotel"