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"Wonderful hotel, unique experience. Loved every minute of the onsen’s, the spa, and Hakone."

"Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights. "

"Our room was awesome with a private onsen. Breakfast was great with lots of choices. "

"Machida was special to me. This was a piece of Tokyo without the busy."

"Beautiful setting, classic hotel, care"

"I was very surprised that hotel room is such big almost 40sqm. The hotel room facilities and walls are very new and clean. Parking is located in Level 3 by using elevator. The staffs are very nice. My mobile phone charger is USB C type for iPhone, the hotel and staff provide me the power converter and USB charger. I am really appreciate for staff’s patience' service "

"Nice view of Mount Fuji in the rooms and during the onsen. "

"This property was absolutely amazing!"