Trip started out on a bad note. The room was no where near ready for occupants, despite receiving a text earlier that morning saying it was ready for our arrival. The master bed had no sheets, no window covering for the window facing the walkway; bunk beds had no sheets and used pillows; there was a large black trash bag full of something, floors had not been cleaned; kitchen/living area was somewhat clean, but was not prepared for new occupants. I called the front desk but received no answer, so I called the phone number on the room phone, which was for the other Phoenix All Suites. The clerk was very helpful and told me I needed to move forward and told me a manager would give me a call. I NEVER received a call from anyone. Went back down to the check-in desk, where they did make it right. Someone must have called them, because they knew exactly why I was down there. We were moved to a different room on the next floor, which was much nicer! Not sure what happened with the first room…Property is somewhat dated, however they are in the process of making upgrades. (Not a deal breaker!) Living room furniture was new and was comfortable! Beds were comfortable and the kids loved the bunk beds.
Despite the issues in the beginning, we had a great trip and the location was perfect. Weather was cold, but that’s out of anyone’s control! We were walking distance from all the shops and restaurants around The Hangout.