"⭐☆☆☆☆ I booked this hotel a month in advance for my birthday getaway, only to be told the same day as check-in that I was being moved to a completely different property that wasn’t even the hotel. A partial refund doesn’t make up for not receiving the accommodation I booked."

"Lots of confusion on the part of the staff as to who created the key cards and how to do it. THE POOL HAS BEEN OUT OF SERVICE FOR YEARS, but it sure is all over the pictures online."

"This was my first time going to San Juan Puerto Rico. I went by myself and I personally was looking for a place where not so many tourists tend to stay. The staff here are very welcoming and helpful in getting you settled in. Luz especially, helped me with my room and giving me suggestions on local places to go check out. I like that she is very professional and willing to talk more about Puerto Rico. My room was small but that didn't matter to me because I spent the days out adventuring all of...

"I liked that the place was convenient to freeways. It was quaint and clean. Visible repairs needed to the walls and ceilings. There were no face cloths and they said they don't provide them. The parking was TERRIBLE. You take a ticket to get in the gate and have to go inside the hospital nearby to pay. Parking was $25 per night. There is a structure nearby that is $6.65 per night but it's a walk and if you have luggage or groceries or elderly/disabled person like I did on this trip, it's not...

"The room was gorgeous! I wish I could’ve stayed longer. Till next time Numero Uno! Your hospitality always stands out!"