"Terrible reception. Dark, noisy & crowded. Extra charges on check in- security deposit. Room too small for 4 people. No space for luggage. No working USB ports in room- we were promised this would be rectified but no one came to fix them during our 10 day stay. Never enough towels left- only two. When we phoned to get more this often took a long wait. A couple of times after waiting an hour we had to phone again to remind them of our request. Room not cleaned two days in a row. Not a 4 star...

"This was a fantastic and comfortable hotel directly in the lower east side and adjacent to China Town and little Italy. The decor was fun and there was plenty of seating in the lobby and outside. The roof top bar was elegant with a top-notch view. The hotel is Subway adjacent. The destination fee includes a credit for $20 at the coffee shop, which serves excellent pastries and really good coffee. Regarding the rooms, I have stayed in NYC multiple times and the rooms were comparably small but...

"The room was a good size, although I don't recommend upgrading to "city view" (it was a parking lot with buildings behind it). The shower (hot, complimentary soap, good water pressure) and toilet were spacious. The bed was clean and of good size with plenty of comfortable pillows. The room also had steam ironing (itworked great) and a hairdryer, but no fridge unfortunately. The hotel is in a great location with a bodega, rooftop bar, and plenty of food options next door. The The L Train to NYC...

"Its a great location, the lobby is a little uncomfortable, getting in and out. There’s not many areas to chill but they’re okay and the bar on the top has a super cool view. Beds are really comfortable and the cleaning staff made a GREAT job every day."

"Great location. Cleaned everyday."

"Gave us great room with a view of the Brooklyn bridge, unbelievable! Very responsive staff, they accommodated us in every way. Can’t wait to come back and stay again!"