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"Great location and nice staff"

"This is my second stay at citizenM and this year was a major disappointment. I arrived late on Sunday and after checkin entered my room 449 to find it freezing cold at around 8-10 degrees celsius. The Heating was not working at all in the unit. I called the front desk and they informed me that they will reset the system and call maintenance if it won't restart. Resetting did not work, no response from the front desk, not help, no extra blanket or arrangements. The next day still no answer from...