"Reception staff were great. Pulled all the stops out so I could have a room in a location I requested. Areas of the hotel were going through maintenance and decorating but caused NO disruption to guests. The car park is gated with access code that changes daily to exit it. The only 2 criticisms I can say. 1 is delivery drivers making a hell of a lot of noise outside the front of the hotel when delivering drinks and snacks. The other is the car parking charge. £5 a night. That doesn't bother...

"We stayed for 2 nights and 3 days and unfortunately the experience was very disappointing. The room had a strong gutter smell throughout our stay. The shower temperature control was faulty and kept getting stuck meaning we either had boiling hot water or freezing cold water. When we asked for help staff told us to use a towel to turn the knob but it was extremely difficult and we ended up having cold showers. The room itself was very small and the TV didn’t work either — despite reporting it,...

"They never cleaned our room during our 5 night stay. The breakfast costs money and literally only consists of muffins. And our room was in a basement area 6 flights of stairs down with no elevator"