Find hotels near Governors Palace, Willemstad from SAR 287

"This place has potential however it’s in need of direction and proper management. It has nice architecture, a nice main pool with two side pools. The beach is private and protected by a sea break wall. Relatively clean as employees were constantly cleaning and picking up. The buffets were nice however the specialty restaurants ambiance, service and food are subpar. Think beach cabana for a Sicilian “Restaurant” or picnic tables in a hedged off area for a BBQ “restaurant”. At one, the server didn’t bring water or our drink order. After several requests, we got our own at the pool bar. It’s nearly impossible to get reservations. We were told all were completely booked as soon as the app opened. We needed a supervisors intervention to get reservations. Speaking of management, only two were willing to assist us: Ali the Bellman and Sven, a supervisor. The rest of the staff would give inaccurate or opposing answers. Check-in is 4pm - two out of three rooms for our group were not ready. Our expectations of a Hilton “resort” property were not met. While beach chairs and umbrellas were available - chairs under a Palapa were an extra charge. Night entertainment was meh. Not many activities. My advice - make your own fun - rent a car or take an excursion. Dont rely on the Mangrove to be your all-inclusive for excitement or dining experiences."

"The room was cleaned every day. The staff were really polite and helpful. The rooms were never stocked with bottles of water on inquiry they said they drink the tap water. The area around the pool wasn’t cleaned daily. The gym didn’t have a lot of equipment just dumbbells and 1 working treadmill. The location of the hotel is ideal to get around the town. "

"Todo perfecto "

"Staff was beyond rude, sarcastic and I did not feel like I was wanted there. We, group of 20 people encounter so many times were the staff did the most. At one point we ordered food and they told us no because were ordering too much food, they didn't bring out certain food we asked for. They said no to making some drinks, just overall bad customer service skills. "

"N/A"

"Great location, great staff, close to downtown, shopping and restaurants. "

"Yes"

"Nice place, very spacious apartment. The bad part is that there is no parking lot, they only have 2 spots available for all guests and it’s on the street anyway, the area is super busy and hard to find a spot close by to park. The location is walkway to downtown and there are plenty options of restaurants close besides the 2 at the hotel complex. "

"The overall vibe of the hotel and location was perfect. Very friendly staff and nice welcoming gifts and details. The only thing I missed was a TV in the room but I understood afterwards that it is part of the concept of the hotel. And although my room said to be partially ocean view, this was a minimum but on the otherhand really enjoyed the lounge areas by the pool and sea."