"Initially, there was some misunderstanding about the listing of the property for what I thought I was getting. There was some confusion as far as the advertisement was concerned. Once issues was worked out then my stat was pleasant."
"Staff at Serenity Terraces Beach Hotel-Kokrobite were responsive and accommodating during my 2-day stay. They promptly addressed overnight power issues, and management comped a room upgrade as a goodwill gesture. The team's helpfulness stood out, consistent with the property's strong staff ratings."
"The property was unfit as I was moved to a different room to next morning. That was even worse, broken bed, and no running water in the bathroom ! I had to check out the next day. I plan to file a complaint and will ask for a full refund,"