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"the hotel was amazing and I didn’t expect it to be this good. It was an amazing experience, I really liked it and the buffet food was so delicious and the restaurant team the way they worked was very good and the manager or supervisor the woman, a very hard worker I’ve never seen her like that the one that wore black and white stripes and black leggings I’ve never seen a woman work and manage like this before. I liked everything in the hotel and it was very close to golden sands beach just 8-10 minutes walk no more than that. I generally loved the staff all of them they are very nice and the reception and especially one guy his name is valentin he made me love the hotel even more he is next to the reception he is very helpful and when u asks. Question he tries to answer you fully and allow u to understand it shows that he is proud to answer you not like the others there is no one like him im an arab and Muslim and have to be very honest of what I saw and many thinks when I ask straight away he’s there answer and help. He made me more comfortable in this hotel and made me love it. I will definitely come back in the future. "

"Amazing stay at the Sands in Varna! Staff are amazing and helpful. The casino vibe is relaxed and unlike any I’ve ever been to. Highly recommend if you are in the area. "

"The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money."

"Conveniently located close to the beach. The room was clean, modern and comfortable - balcony was also nice. The amenities are great for a nice summer stay. The breakfast was great with plenty of choices, dinner was also very nice and excellent value. Krassimir at the front desk was very polite and attentive - all personnel were kind and greeted us every time. We will definitely stay here again when back in Varna."

"Very dissatisfied!"

"The place was clean and the service was great."