"Terrible"

"This is no longer a hotel!!! They converted it into a shelter but still allow people to make reservations??? An absolute nightmare having an exhausted baby, a front desk worker who was not helpful in offering solutions to the fact that suddenly we had nowhere to stay with no warning. Absolutely unacceptable."

"The room did not meet my expectations and the price I pay. The blanket and bed sheets felt very itchy and uncomfortable. I did not sleep well during my stay. I requested the cleaning staff to replace the blanket/sheets otherwise the room was not cleaned unless I asked . The bathroom was old and run down and need a major of maintenance. Overall, the condition of the room and what I pay did not meet for the high rating. This was overpriced and disappointed."