"Check in out a bit slow"

"While we could overlook that the hotel was a little tired, staff were excellent, I was disappointed around the transparency about the pool rules and access for kids. Described as family friendly kids were limited to very restricted hours and space in the pool and unable to use the outdoor pool area and required to use the disabled toilet as a change room. It gave the impression that kids were a hinderance to the target, adult market of the spa. We booked the hotel especially because of the pool....

"On arrival noticed air con not working in room spoke with Sophie on reception who said that she would get maintenance to come and sort it out. Reminded about an hour later “yes, all in hand” Went out for the evening, came back and you guessed it, not been sorted, boiling hot and not helped by being on the top floor. Building is tired, bar staff in garden serve you like they are doing you a favour. Breakfast is good and staff in there really helpful."