"Check in out a bit slow"

"Lovely hotel, great pool/spa and breakfast, bathroom smelled weird, hair dryer didn't work. But dusty in parts of room."

"On arrival noticed air con not working in room spoke with Sophie on reception who said that she would get maintenance to come and sort it out. Reminded about an hour later “yes, all in hand” Went out for the evening, came back and you guessed it, not been sorted, boiling hot and not helped by being on the top floor. Building is tired, bar staff in garden serve you like they are doing you a favour. Breakfast is good and staff in there really helpful."