"The staff stated that they would be at the reception desk until 2200. We got there at 2120 and they were in fact not there. We had to go to another hotel. When I went there the next morning the gentlemen at the reception desk told us it was our problem for not getting there sooner or calling when there was a problem. Also half the lights in the room did not work. Overall terrible experience with this hotel. Would not recommend."
"This property had a few positives and mostly negatives. Let me explain.
Positives
1. Very close to the train station
2. The room was clean
Negatives
1. The front door is stupid. You have to twist the “lock” and then push it open. We were not the only guests who could not figure it out.
2. Bathroom completely useless, nowhere to put anything? Cosmetics, skin care etc
3. You could hear everything happening in the hallway of hotel, slamming doors etc, woken up very early
4. No ac unit or fan,...
"Exceptionally modern and beautiful room. Very classy and elegant design. Had a view of the river through floor-to-ceiling windows. Really nice amenities including pans, cutlery and plates. Incredibly soundproof so I didn't hear anyone. I would highly recommend this hotel."
"If looking for something to improve, it would be the television amenity. I had difficulties utilizing the apps that were programmed. Outside of that, the staff was helpful with resolving any and all issues or providing assistance I needed. The hotel location was ideal for walking and transit. Lastly, I felt the room design along with the general hotel ambiance, created a vibe that genuinely complemented the downtown Berlin area."