8/10 Good
David
21 Jum. I, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re staying in the Karlshorst area this is an excellent choice. A short walk from Tierpark U-Bahn and directly next to a tram stop it’s a clean, cheerful modern hotel with friendly staff and a lovely breakfast room. I dropped one star where I would only have deducted a half, because having requested a toilet roll at reception it never turned up. Despite breakfast not being included in my deal via Expedia, reception insisted it was despite my denials. Fine on the first morning but I was questioned on the second and required to pay. This wasn’t a problem as I had been prepared to pay anyway but reception need to double check this on arrival as it’s hard not to feel uncomfortable when staff are looming over your table! My room had no air conditioning which may be a deal breaker for some, especially as Berlin can get hot, but there were large openable windows so it wasn’t hard to cool the room and we have to save the planet after all!
David
Stayed 2 nights in May 2024