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"The hotel likes to market itself as luxurious and 4-star, but it's old and tired. There are huge lineups at check-in, and the alternative automated check-in is painful because it wants not only your last name and passport scan (you'd think that would be enough) but also your reservation number. If you complete the automated check in you get less info about the hotel amenities than if you talked to the front desk. The room provides info about hotel amenities if you scan a QR code, but many of...

"The hotel was clean. Staff was friendly. Location was right next to the train station with a Family Mart attached which you can shop in and exit closer to the train as well. However, I dealt with a few hiccups due to the fact that I booked through an external vendor. Some of the issues may have been due to the language barrier as well. With all that said, overall experience was good. I would stay there again."

"Location is very central. 1-2 mins walk and right in front of shinagawa station"

"We enjoyed the Grand Prince Hotel Shin Takanawa. Its very large and prominent hotel ideally located close to Shinagawa station, close to shopping, dinning, amenities. Service was very good and the room cleaning staff was exceptional."