"In general, most staff members are unfriendly at best, and most are almost hostile. I’ve never seen anything quite like it. "

"Very elegant, clean, great staff and excellent service"

"It is our go to place!"

"Hotel is at good location but too close to Fire Station on 8th Ave.. it was a noisy night. Only downside to our stay was out of 3 elevators only 1 was operational…"

"Great location to Broadway shows & Time Square. Coffee shop downstairs and speakeasy are great, awesome food! Our main issue is the noise. The walls are paper thin, we could hear the conversation of the people next door. At finally called front desk at 11:30pm and they did nothing about it (they said they would call their room but they didn’t). The room was “surface” clean but needed a lot of extra TLC. For $800, it wasn’t worth it even in NY."

"Breakfast is really nice. Close by everywhere. Love it. "