"When I arrived on Wednesday, October 28, 2026, at 4:30 PM, I was assisted in the lobby by a rude man whose tone of voice was entirely inappropriate for this type of establishment. I was given the wrong room number, which led me to mistakenly try to open a room that wasn't mine. I couldn't make coffee because the pod holder was missing from the machine. The shower was disgusting—it had traces of rust—and, to top it all off, there was no coffee at breakfast."