Find all hotels by Independent in Fitchburg, MA

"Property look and feel was new and very clean. "

"My only negative for this property is that the room I was in had very thin walls and I could hear the neighboring room very well. Besides that it was excellent."

"Even though we were booked for two nights, the room was not supplied with any additional towels or offered during check in. Kids were running up and down the hallway most of the evening as well as riding the elevator to each floor. Management did not intervene nor did the parents who were taking up the entire downstairs common area with their party. Plenty of booze and late nights loud convo as the children ran wild. The TV was outdated, only cable and the bathroom in our room was clearly not cleaned very well prior to our stay. It was a below average experience for my first time in the area. While the surrounding shopping center/dining options were a plus, I would advise booking somewhere else and paying the difference. "

"Fire alarm went off at 2:00 am. Staff didn't provide any instruction or input to the situation. After the fire department arrived, the alarm was shut off . We were told that it was problem in the mechanical room. Hotel did absolutely nothing to compensate for the situation. Having an important meeting the next day and being awaken in the middle of the night made the next day challenging. I would have thought the hotel would have comp'd breakfast or something. My takeaway is the customer experience doesn't matter as long as you pay the bill. "

"Room and hotel were spotless! Beds were comfortable- great stay! "

"Great Clean Hotel. Super friendly staff. Had a delicious custom made omelette for breakfast. I highly recommend this place. "

"Bathroom should have a safety grab bar in the shower as well as hooks for towels."

"Some maintenance issues in room, but otherwise perfect for an overnight stay."

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