"The description of the hotel is not truth. It is not in galleria area. The area is unsafe, people were playing music loud without any restriction from one of the room. The park area was dirty and dark, unsafe area in general. They didn’t let me cancel the reservation when I saw the condition of the hotel. Really bad answer in the front desk nothing by phone too. Expedia didn’t solve nothing about this experience and I was charged with full price. There is not respect for the customer in this...

"The staff was rude and unhelpful, the room service did not touch my bed in 5 days, towels replacement was not every day, trash was ignored, Shower head was broken, window shade was stained. I have photos off all of this and the dirty hallway complete with used Q-Tip. Gross place and rude staff."