Find all hotels by CitizenM Hotels in Fawkham from SAR 591

"Our first room was filthy- the ‘cleaning rag’ was even left in the bathroom which turned out to be a dirty pillow case. Was moved to a different room and was told we would have that room for the remainder of our stay. However, was told the next morning we had to move and was left without a room for the day until after 3pm. The put up bed for my 7 year old was not in the room. Took us telling reception 3 times and it was eventually brought to the room at 8:30pm. Very outdated rooms and not as expected. Breakfast also not worth the money. Reception staff unhelpful."

"The room was spacious with a nice view of the Thames. There was no soap in the bathroom. No biggie, called down and someone brought some up. Got in the shower, body wash was also empty. Called down again. It had a kitchenette, dish soap also empty. I was excited about the opportunity to do laundry however no laundry soap. I went to the front desk to ask if I could get some and was told I had to go next door to Tesco to buy some. Went next door and they only sold full size bottles which I wasn’t going to buy for one load, so no laundry. There’s carpet in the bedroom which was filthy. When we arrived, the room wasn’t ready (we were early), so we left our bags and ventured out. I asked the front desk if they could have the sofa bed set up while housekeeping was getting the room ready. Got back around 6, sofa bed not set up. Called down and housekeeping came up but appeared completely annoyed we even asked to have this done. I was literally getting a tip out of my purse when they “smacked” the bed with their hand, said “there you go” and abruptly left the room. I ordered Uber Eats however, I didn’t realize Uber Eats are not permitted in the hotel at all (even the lobby), so had to go down outside to meet him. Upon checkout, the front desk asked how my stay was, I said “it was just ok”, she replied “oh that’s good, have a great day”. The only person I encountered here who was amazing was the gentleman who brought up our luggage. Would not stay here again."

"Excellent location and customer service. Well-maintained "

"Clean room, great staff, roof terrace and free hot drinks were a great unexpected bonus"

"Stylish, well-functioning - a relaxing oasis on Shoreditch high street. My go-to hotel in London. Some staff seemed very new this time (we found it difficult to order a cup of coffee up to the room - called front desk and the first time what arrived was bags of instant) but all tried and were super friendly. Love 100 Shoreditch <3"

"Hotel very clean. Room compact, with all you need. Beds comfortable. Would recommend. "

"Excellent room and bathroom "

"Always get what I need at CitizenM Tower of London. Friendly staff, a comfortable bed a d THAT view. Two steps from the tube and hence from anywhere in London, I can't wait for my next excuse to stay with the team."

"Hostels are very different from hotels apparently. Not only is nothing for drinks in the room, there is not even a glass for water. Dog barking hours into the night. Poor quality food with little vegetarian options. No room service."