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"Nice place overall with good spa but for my personal opinion and experience, staff were not welcoming and the friendliest, felt very not welcome, the never emailed me the feedback form and didn’t take my complaints seriously. The idea of a butler escorting to the room and entering the room to show things was shocking and not needed. Room was ok but lots of faults, basin waste plug was not working, no tissue (empty box) no hair dryer (bag empty) few bulbs needed changing, curtain very heavy...