"Unfortunately we were put in a room that faces the road where there are ongoing roadworks. These went on all through the night, we gave up at 7 am and went for breakfast then headed straight home. The lorries were constantly back and forth with reversing alarms going. I have complained to premier inn but they accept no responsibility for placing guests in rooms while this work continues. Avoid Waterloo Street Birmingham for the time being."

"Really awful reception into the hotel. Very dirty entrance area. Staff were okay once we started talking but initially not nice at all. Such a basic hotel. Carpeted room!?- why? And of course stained! No shower gel just an empty bottle. We regretted getting a room here the moment we pulled up to the hotel."

"Great location for the city center. Clean rooms and the breakfast was great!"

"There was no refrigerator or microwave in the room, which was a no-no for me, and there was no safe in the room to keep your valuables when you go out. The room was not cleaned on a daily basis"

"Nice staff"

"Visiting family. Super friendly front desk. Simple and adequate breakfast buffet. Room is simple, functional and air conditioned. Which matters when it’s 32C outside! Loved my stay, been 15 years since my last stay here and if anything it was better this time. Good one night spot if you need to visit Rugby"

"The property was very convenient easy access to the roads. Staff was friendly and nice yeah all all good."