Find hotels near Espace Bel Air, Chatillon-sur-Chalaronne from SAR 239

"The facilities are great but the way they run them is terrible. In house restaurant is unbelievably slow, plan at least 1h per course, if you get it at all. If you eat outdoors, expect to be surrounded by pigeons. You can't use the spa if your swim suit isn't tight enough for the staff to see your balls, and if you didn't book spa access in advance, you need to pay twice: 45 euros for the evening you arrive, and another 45 euros for the next morning if you want to use it before check out, because they charge by calendar day. And you can't use the pool at 1st may weekend, one of their busiest times, because they only open it 3 days later. Our dining experience: We were 4 adults with 3 kids under 5 between us. Staff were good at helping with seating arrangements, but oblivious to the fact that families don't want a 4h dining experience. We got the house 3 course menu, main course showed up 1.5h in, after that they left us staring at our empty plates for over half an hour with no desert in sight. Kids in our party got increasingly cranky (they were good for 2h, but the waiters went AWOL), so had to leave and haggle with manager over bill. Not what you expect from a hotel that is supposed to help people relax. Only positive things i can say is breakfast is good and rooms are clean. That would be ok for a 2* business hotel, but in a 4* Wellness hotel you expect the other stuff to work too."

"Très pratique d avoir une cuisinette dans la chambre et près de tout les attractions "

"Loved it"

"The hotel was gorgeous, well maintained and in the perfect location. However, what really stood out was the service. Alexendre and Karim were constantly available, knowledgeable and eager to help with any and all questions. Highly recommend!"

"Anyone going to Lyon should stay here. Beautiful area with a gorgeous park and zoo across the road, Beautiful restaurants around the hotel and inside it. Amazing staff, big room with beautiful park views. Really loved this hotel! And the price is excellent for what you get."

"The room may not be big but it is so well designed that it is very comfortable. The bed is very comfortable, the shower is very nice. I highly recommend splurging for a balcony. It is close to everything and the staff is very nice. "

"Despite listing that the property had AC they in fact did not. This resulted in us having to keep the windows open to the street noise outside"

"Hôtel bien situé avec un accès facile en train à l'aéroport et à d'autres destinations en Europe."

"Wonderful staff, very helpful and especially patient with other guests who didn’t know how to behave. Nice upgraded room with view of the river. Only problem was the elevator broke but the helped move our luggage down two flights of stairs. This is a great location if you are visiting old town. Everything is within walking distance. I wish they had access cards instead of old fashioned keys, I’m not sure what the charm of metal keys is. Also, the doors to the rooms tend to slam shut with great force so we were woken early by several not so considerate guests…. Overall a great pick, staff made it very easy."