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"On the edge of Stratford. Friendly welcome.Smart decor and mini- room was well equipped and ideal for an overnight. Sadly, there was no hot water. Advised reception on way out at 5pm. Offered alternative room but not accepted as we had late return. Maintenance staff had left. Problem remained upto leaving at 9am. Apology repeated but I had to initiate possibility of part refund - we paid £254 (concert night). Further apologies by message but offered only £38 (£19 ea)for loss of essential...

"Small room but you get whats needed. There is a light source after turning off all the lights in the room, that really affected my sleep. Also have hayfever, my allergies acted up a lot worse than when i was outside. Possibly the bed sheets werent cleaned properly or not at all. Wont be surprised if they didnt. Over just a very good location for a night sleep"