"Not well maintained, toilet , phone not working , checking area is small crowded , you are not getting much for the value you paid for "

"The location is exceptional—adjacent to Fortnum & Mason in Piccadilly—with most major destinations within a short walking distance and multiple bus stops and Tube stations just a few blocks away. The staff were consistently courteous, professional, and highly responsive. Because we were staying during Christmas week, I contacted the hotel in advance to ask for guidance, given that public transportation does not operate on Christmas Day in London and many restaurants are closed. The concierge...