"THE ROOM SMELLS OLD AND DIRTY, THE PILLOW HAD DIRT ON THEM DISGUSTING... THE DOOR DOESN'T WORK PROPERLY, TOOK US 5 MINUTES TO GET IT. HAD TO GO BACK TO RECEPTION AFTER A LONG TRAVEL AND WE WERE ALL TIRED. THE JACUZZI DOESN'T WORK, BREAKFAST WAS COLD AND LIMITED. ALSO WHY IS BREAKFAST FROM 6-9 ? NOT GREAT ,AS THERE'S NO FLEXIBILITY. I WOULD LIKE A FULL REFUND!"