Find all hotels by Premier Inn in El Carmen

"Muy atenta la sra. Lupita qe nos atendio Enfrente de reservacion muy cortez muy recommendable este lugar volveria de nuevo."

"This property is my retreat when trying to disconnect and recharge! Let me say that this place isn’t for everyone! It’s a place for resting, so curfew is 11:00PM to allow every guest to rest. I love this! The property itself is a historic landmark, well preserved with modern upgrades done tastefully and practically. Air conditioned rooms, pool, jacuzzi, spa, gym, restaurant, bar, horseback riding, gaming tables etc. the rooms are exquisitely decorated with the charm of the era, and a couple of tasting bottles of the house made rum awaits on arrival along with snacks. The property also offers free tours of their rum distillery to guests along with rum tasting. The restaurant is fantastic! The menu changes daily so it allows you to taste several dishes during an extended stay. Their T-bone steak, jicama ceviche, guac and carrot cream soup were incredible! Hospitality here is above and beyond! Every member of the staff from the reception to the restaurant, spa and stables is serviceable and willing to do whatever it takes to ensure every guests has a great experience. The pool is nice and warm to spend the day relaxing. The spa is addictive with treatments that leave you wanting for more. Mary was my therapist twice an did a fantastic job! My favorite was the hot stone massage, but heard from friends the facials were the best they’ve had. We love animals so having horses available daily for riding and visiting with the farm animals was so much fun. So much soul!"

"Unit in an apartment complex with permanent residents and families. Next to a primary school. Checkin was not attended and messages were blocked."

"The breakfast was good Parking was easy and clean The staff was very friendly "

"Restaurant food is awful. Don’t eat there"

"Great location, very clean rooms and super easy check in. Highly recommend "

"We reserved this hotel and totally regretted after we got to the property. It is absolutely not as described. We were vey disappointed with the hotel and also expedia customer service. This place did not feel safe at all, we contacted expedia customer service to cancel and get a refund. After a long conversation with the agent, he tried communicating with the front desk of this hotel which seemed almost impossible. I also made several attempts to communicate with them by phone, email and had no response. We had 4 rooms reserved, despite the loss of money for all rooms we all decided to leave the property to go rent somewhere else. I insisted expedia to get a full refund for not staying in this property but they denied it. "

"Everything was great but toilet setup is in a bad location. "

"The staff were great and helpful, rooms super clean and very comfortable beds, they have a nice roof top with pool where you can see the town, the pool was well maintained and provided everything we needed. There’s a restaurant in front of the hotel that serves great food and the lady was so sweet, I’m definitely coming back to this hotel next time I visit "