Find all hotels by Independent in Eastern Iowa, IA from SAR 276

"We booked this room and immediately received a text message from the manager there wasn’t any hot water. We just needed a place to sleep and for the kids to swim. Upon check in, the assistant General Manager Sarah, went above and beyond for us. She made sure to have good communication as to why there wasn’t any hot water. She upgraded our room at no cost and didn’t charge us an early check in fee, since we showed up 2 hours prior to check in. She was very knowledgeable about the area and the hotel itself. I woke up the next morning to start my car and it was dead. I contacted Sarah, and she had Odessa from maintenance come help me with my car. He was super friendly and stood in the freezing cold so I could make sure my car was started. Sarah also let us stay last check in so I could get my battery replaced. She was so amazing and so accommodating and very professional. The breakfast area was clean and food was great! The pool and hot tub were fun for my daughter and her friend, as they thought it was the coolest thing ever they could swim outside in the winter! I would give 10 stars if I could. Definitely will be back when we come back next year for a dance competition!"

"Receptionist is very pleasant great way to kick off our stay"

"Room was very Nice! Pool and Hot tub excellent! Loaction was perfect! Had view of Mississippi River. Loved the stay!"

"Coffee is good."

"Free drinks and snacks for Kick Off is a big bonus! We enjoy every time we stay, staff is always so friendly, beds are comfortable and rooms are so clean! "

"Nice hotel. Would stay again. Parking was a little confusing. "

"Customer service is definitely set to a high bar. This is a great place to be for comfort and convenience."

"Easy check in. Easy parking in garage. Room clean and creative decorations. "

"The room was spotless. The staff were courteous. "