"Breakfast is advertised as being available from 7. As we had a plane to catch we were keen to get it early. But hot food was not out until 7.15, fruit juice not until 7.20 and there was initially no bread to toast (just crumpets and muffins) and no butter. If breakfast is advertised from 7, everything should be available from 7, not 20 minutes later. very poor effort."
"The room was in adequate no hooks in bathroom
Mattress was had added layer of sponge on top to form it
Did not do the job instead I felt I was going to fall off
It was very uncomfortable
Very grumpy manager did not want to hear about my complaint"
"Basic hotel, with very small room. Staff were very helpful and friendly but this hotel is not up to same standards as other Malmaisons we have stayed at, which considering the cost, represents very poor value for money."