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"Friendly"

"Great staff, excellent location, first class service. "

"Really lovely hotel. Staff go above and beyond. Clean and everything you need. "

"Stayed one night during my travels. Hotel was a great location with connected parking garage. Easy check in - Jordan was great and provided good recommendations for dinner nearby. Will stay again."

"The Woodlands is lovely. It's not a perfect hotel, some of the rooms need a spruce up and ours was directly above the kitchen so our bathroom smelled of cooking for much of the time, but it's a charming place with lots of character and lovely staff."

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"First time at Malmaison with 2 small dogs. Room was a suite and only had booked a standard double room. Absolutely beautiful with bath and Jack and Jill shower facilities and sinks. Extra room to side with circular couch bed and flat screen TV . Staff very helpful. Unable to take dogs into Brasserie restaurant but are in for stairs bar and food brought to table. But more difficult at breakfast but eventually after explaining unable to up and down lift with breakfast we were allowed to sit in conference side room with dogs which was adjacent to buffet breakfast room. Thoroughly enjoyed our stay "

"Professionalism and kindness of staff at Reception, Restaurants, Housekeeping. Central location - lovely river walk to V&A. Yspa in hotel for relaxed pampering. Comfortable bedroom with beautiful view of river and bridges."

"Great service"