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"Best Hotel in Chicago"

"Not Good service "

"Amazing property and staff!"

"Great property "

"great property"

"I always was happy with Sofitel hotel in the past but my latest stay in December 2025 was not as good as before."

"Wonderful Hotel will definitely be looking forward to going back."

"Good location. Nice hotel. "

"Great place to stay with awesome staff"

"Staff professional appearance could be improved. More helpfulness would be appreciated."

"Everything was perfect!"

"Excelente ubicación"

"Clean room but a bit dated. "

"Good place and good location"

"Pool didn't work "

"The TV in our room was barely functional. Often shut off or reset itself. Sometimes the guide was inaccessible and when it did work, some of the functions were broken or worked incredibly slowly. "

"We’ve stayed at some really nice hotels so keeping that in mind, we had high expectations for this being our first Ritz Carlton stay and it just fell really flat. The front desk staff were nice enough but nothing overly warm or anything that separated it from any other hotel. The room was clean but again pretty average. The bed was very comfortable but the pillows which are down or down alternative had such a low fill power, they were just awful. The most disappointing part of the stay was by...

"Parking is terrible!"

"Good location but terrible experience. There was one staff member who was kind and helpful when we checked out but the other two I encountered were really unpleasant. I usually don’t have a car in cities but I needed one this trip due to my work conference being outside the city with no easy transportation to and from. The valet situation was a nightmare! One of the morning I called for my car and no one answered. I walked down to the front desk and the gentleman actually rolled his eyes and...

"We loves staying here"