"It was just a disappointing experience when I was told there would be champagne and a dessert because we were celebrating.. there was mold in the sink, you can hear every single noise and seemed very annoyed when I called to ask for an extra pillow. My messages were ignored and food was cold"

"All staff members were very kind and helpful, as a solo traveler I often worry about this but the Phoenix team helped me so much!"

"Perfect"

"Room was simple, clean, great for one night stay and the staff was super cool. Great bar too!"

"The hotel itself is very clean! The outside area, lobby, and rooms are immaculate. Hallways have a bit of a carpet smell but the rooms are fresh and clean. I was a bit let down by there being no ironing board/ironer, and the fridge would not properly close. Amenities could be updated. AC worked well. Was very clean too. Staff wasn’t rude but prior to check out it was all very “here damn it.” We asked for towels and never received them. Had to get them ourselves. Also, for door dash they don’t...