"I am complaining about a billing error at Moxy Atlanta Downtown. After accidentally duplicating a reservation on June 27, I canceled one. GM Alfonce McKinney promised a resolution.
On June 28, Expedia and hotel staff confirmed a refund was processing. Consequently, I submitted a positive review.
Since June, I've sought a $200 refund. Despite providing requested details to Mr. McKinney on July 7, my follow-ups are ignored and corporate customer service cannot reach the hotel.
Expedia awaits...
"I am complaining about a billing error at Moxy Atlanta Downtown. After accidentally duplicating a reservation on June 27, I canceled one. GM Alfonce McKinney promised a resolution.
On June 28, Expedia and hotel staff confirmed a refund was processing. Consequently, I submitted a positive review.
Since June, I've sought a $200 refund. Despite providing requested details to Mr. McKinney on July 7, my follow-ups are ignored and corporate customer service cannot reach the hotel.
Expedia awaits...
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